Policy
Shipping
At Bougainbella, each piece is thoughtfully made to order with care. We aim to deliver your order as smoothly and quickly as possible.
Shipping Within India
Free Shipping
We offer free standard shipping on all prepaid orders above ₹1000 across India.
Order Processing Time
As most of our garments are made to order, please allow:
- ◆2–5 working days for standard order processing before dispatch
- ◆1–3 working days for express shipping orders
Processing timelines begin after order confirmation and payment receipt.
Express Shipping
We offer express shipping at an additional charge of ₹200:
- ◆Faster order priority
- ◆Dispatch within 1–3 working days
To request express shipping, please contact us on Instagram / WhatsApp immediately after placing your order.
Delivery Timeline (After Dispatch)
Delivery timelines may vary depending on location, courier network, or weather / festivals / public disruptions.
Taxes & Duties
All prices listed on our platform are inclusive of applicable taxes for orders within India.
International Shipping
We ship worldwide.
Delivery Timeline
International orders usually take 3–4 weeks from dispatch. Delivery time depends on destination country, customs clearance, and local courier services.
Shipping Charges
Shipping charges are calculated based on parcel weight and destination country, and will be shared at checkout / order confirmation.
Customs & Duties
International customers are responsible for:
- ◆Customs duties
- ◆Import taxes
- ◆Local clearance charges
International orders are not eligible for return, exchange, or refund.
Tracking & Delivery Support
Once your order is shipped, you will receive tracking details via email / WhatsApp / Instagram message.
If your parcel seems delayed or stuck, please DM or email us and we will help coordinate with the courier partner.
Shipping Delays
While we always do our best to ensure timely delivery, Bougainbella is not responsible for delays caused by:
- ◆Courier service disruptions
- ◆Weather conditions
- ◆Festivals / peak seasons
- ◆Strikes / lockdowns / political disruptions
We will, however, support you in tracking your parcel.
Incorrect Address / Failed Delivery
Please ensure all shipping details are entered correctly at checkout. If an order is returned due to:
- ◆Incorrect / incomplete address
- ◆Incorrect phone number
- ◆Customer unavailable for delivery
- ◆Repeated failed delivery attempts
- ◆Refusal to accept the parcel
- ◆Reshipping charges will be borne by the customer
- ◆Such orders may not be eligible for return / exchange / refund
Delivered But Not Received
If your tracking status shows Delivered but you have not received your parcel, please inform us within 24 hours of the delivery update. Beyond this period, we may not be able to escalate the issue with the courier partner.
FAQs
Where do you ship?
We currently ship across India and internationally.
How long will my order take to reach me?
How can I track my order?
Once shipped, you will receive a tracking ID and courier updates via SMS / email. For any assistance, you can always DM us.
Can I change my delivery address or contact details after placing an order?
Yes — address / contact changes can be requested within 24 hours of placing your order, provided the order has not been shipped. Once shipped, we may not be able to make changes.
Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD.
What payment methods do you accept?
- ◆UPI (Google Pay, PhonePe, Paytm, etc.)
- ◆Bank Transfer
Can I cancel my order?
As our garments are made to order, all orders are considered final once confirmed. Cancellation / changes may only be possible within 24 hours, subject to production status.
Can I customise my size or print?
Yes — we accept customisation requests based on style, fabric availability, and design feasibility. Additional charges (if any) will be shared beforehand.
Are product images accurate?
We photograph our garments in natural light to keep them as true to colour as possible. However, minor colour variations may occur due to lighting / screen settings, and handmade fabrics may have slight print / weave variations. These are part of the beauty of handcrafted clothing.
How do I contact Bougainbella?
Reach us via Instagram DM, WhatsApp, or email. We usually respond within 24–48 working hours.
Contact Us
For any shipping questions or order support, reach out to us: